Last Updated: September 2026

This Service Agreement is entered into between BizFix and the purchaser of BizFix services, referred to throughout this Agreement as the Client.

By purchasing, subscribing to, renewing, or continuing to use a BizFix service, the Client acknowledges that they have reviewed and agree to the terms of this Service Agreement.

This Agreement applies to BizFix’s primary service offerings, including Virtual Assistant Plans, Business Support Plans, Social Media Management Plans, and Website Hosting.

1. General Service Terms

1.1 Scope of Services

The specific services provided to the Client are determined by the plan or service purchased. Features, service limits, supported platforms, hours, posting frequency, and other deliverables may vary between plans.

BizFix will provide the services included in the Client’s active plan. Services or work outside the scope of the selected plan may require a separate agreement or additional payment.

1.2 Client Cooperation

The Client agrees to provide BizFix with accurate information, materials, approvals, account access, credentials, and other resources reasonably necessary to perform the purchased services.

BizFix is not responsible for delays or incomplete work resulting from delayed approvals, inaccurate information, unavailable materials, lack of account access, or other circumstances outside BizFix’s reasonable control.

1.3 Third-Party Platforms

Some BizFix services rely on third-party platforms, including but not limited to Wix, Google, Meta, email providers, social media platforms, advertising platforms, scheduling systems, and other software providers.

BizFix does not control these third-party platforms and is not responsible for outages, policy changes, account restrictions, service interruptions, algorithm changes, or other actions taken by third-party providers.

2. Virtual Assistant Plans

2.1 Scope of Services

BizFix Virtual Assistant Plans provide administrative and business support based on the features included in the Client’s selected plan.

Services may include tasks such as email management, phone answering, appointment coordination, customer communication, scheduling, website updates, administrative assistance, project coordination, and other approved business-support activities.

2.2 Client Instructions and Approval

Virtual assistant services are performed based on information, procedures, and instructions supplied or approved by the Client.

The Client is responsible for ensuring that information and instructions supplied to BizFix are accurate, lawful, and appropriate for their business.

2.3 Communications

When authorized by the Client, BizFix personnel may communicate with customers, leads, vendors, or other parties on the Client’s behalf.

The Client remains responsible for business decisions, commitments, pricing, policies, representations, and other information communicated through their business.

2.4 Confidentiality and Account Access

BizFix will take reasonable measures to protect Client information and credentials provided for the purpose of performing services.

Clients should only provide access to accounts and information reasonably necessary for BizFix to perform the requested services.

3. Business Support Plans

3.1 Scope of Services

Business Support Plans may include a combination of marketing, administrative, website, design, advertising, consulting, analytics, and other business-support services according to the Client’s selected plan.

The exact services and service limits are determined by the plan purchased by the Client.

3.2 Business Information

The Client agrees to provide accurate and current information about their business, including pricing, services, policies, hours, contact information, promotions, and other information needed to perform services.

BizFix is not responsible for errors resulting from inaccurate, incomplete, or outdated information supplied by the Client.

3.3 Marketing Results

BizFix provides marketing, operational, and business-support services intended to improve the Client’s online presence and business operations. However, BizFix does not guarantee any particular number of leads, customers, sales, revenue, website visitors, followers, engagement, search rankings, or other business results.

Results may be affected by market conditions, competition, customer behavior, advertising budgets, third-party platforms, and factors outside BizFix’s control.

4. Social Media Management Plans

4.1 Scope of Services

BizFix Social Media Management Plans provide social media services according to the Client’s selected package.

Services may include content planning, graphic design, caption writing, scheduling, publishing, account management, and other services specifically included within the purchased plan.

4.2 Client Content and Information

The Client is responsible for providing accurate information about their business and, when necessary, photos, videos, offers, promotions, event information, and other materials needed to create content.

4.3 Content Approval

Clients are responsible for reviewing content when approval is requested. Delayed approvals or requested revisions may affect posting schedules.

BizFix may make reasonable formatting, grammatical, design, or scheduling adjustments when managing Client content.

4.4 Platform Performance

Social media performance is affected by factors outside BizFix’s control, including platform algorithms, audience behavior, account history, competition, and changes made by social media platforms.

BizFix therefore does not guarantee specific reach, impressions, followers, engagement, leads, or sales.

5. Website Hosting

5.1 Service Activation

When website hosting is purchased through BizFix, the Client’s website may be hosted and powered through Wix.com or another platform designated or agreed upon by BizFix.

5.2 Subscription Period

The Client’s BizFix website hosting subscription and applicable third-party website platform services may run concurrently.

5.3 Payment

The Client agrees to pay all applicable website hosting fees and any third-party platform fees purchased or maintained by BizFix on the Client’s behalf.

5.4 Website Design and Management

Unless otherwise agreed to in writing, BizFix retains ownership and administrative control of website designs, layouts, templates, and other original materials created by BizFix.

Client-provided trademarks, logos, photographs, written materials, and other Client-owned content remain the property of their respective owners.

5.5 Hosting Termination

Termination or nonpayment of a BizFix website hosting plan may result in the suspension or termination of hosting and related website services.

If the Client chooses to discontinue BizFix hosting, the Client is responsible for arranging any future hosting, platform subscriptions, maintenance, or other services necessary to operate the website.

6. Domain Purchase and Management

6.1 Domain Management

When a domain is purchased and managed through BizFix, BizFix may maintain administrative control of the domain while the Client maintains an active applicable service.

6.2 Client Usage Rights

The Client is permitted to use the domain in connection with their business while the applicable BizFix service remains active and in good standing.

6.3 Renewal and Expiration

BizFix may manage applicable domain renewals and notify Clients of renewal fees when required.

The Client is responsible for paying applicable domain renewal charges.

6.4 Domain Transfers

If services are terminated, the Client may request the transfer of an eligible domain. Transfers may be subject to applicable registrar requirements, outstanding balances, transfer restrictions, and reasonable transfer fees.

7. Monthly Plans, Payments and Late Fees

7.1 Monthly Payments

Payment for monthly BizFix plans is due on the Client’s scheduled billing date.

Because BizFix may continue performing scheduled work when a payment becomes overdue, Clients are responsible for keeping their accounts current.

7.2 Three-Day Grace Period

BizFix provides a three-calendar-day grace period following the Client’s scheduled monthly payment due date.

No late fee will be assessed during this three-day grace period.

7.3 Late Fees

Beginning after the three-day grace period, a $5 per day late fee will be added for each calendar day the account remains unpaid.

The Client acknowledges that BizFix may continue allocating staff time, resources, scheduling, and services to the Client while payment remains outstanding.

7.4 Nonpayment for 30 Days

If an account remains unpaid for 30 days, BizFix may cancel or suspend the Client’s plan and discontinue work until the outstanding balance is paid in full, including all applicable late fees.

BizFix is not required to continue providing services to a Client with an unpaid account.

Payment of an outstanding balance does not require BizFix to accept the Client for future services if BizFix has otherwise elected to end the service relationship, subject to applicable law and any other contractual obligations.

7.5 Failed Payments

The Client is responsible for maintaining a valid payment method when automatic or recurring billing is used.

Failed, declined, expired, disputed, or otherwise unsuccessful payments do not eliminate the Client’s responsibility for amounts properly owed under this Agreement.

8. Pricing Changes and Renewals

8.1 Notice of Price Increases

BizFix may periodically update the pricing of its plans and services.

Clients whose existing monthly plans will be affected by a pricing increase will receive at least three months’ notice before the new pricing takes effect for their plan.

8.2 Cancellation and Re-Enrollment

If a Client cancels a subscription and later chooses to purchase or renew that service, the Client must enroll at the pricing available at the time of the new purchase or renewal.

Previous pricing is not guaranteed after a subscription has been canceled.

9. Monthly Analytics

9.1 Monthly Analytics Reports

Clients enrolled in any eligible BizFix monthly plan will receive a monthly email containing analytics from the previous month for applicable platforms that BizFix has access to and manages on the Client’s behalf.

9.2 Available Analytics

Analytics may include information from websites, social media accounts, advertising platforms, business profiles, email marketing platforms, or other applicable services.

The information included will depend on the Client’s plan, the platforms managed by BizFix, and the data made available by those platforms.

9.3 Analytics Accuracy

Analytics are obtained from BizFix systems and third-party platforms and may contain delays, discrepancies, estimates, attribution differences, or other inaccuracies.

BizFix does not guarantee that analytics provided to the Client are complete or error-free.

Analytics should be treated as informational data and should not be the sole basis for financial, legal, business, or other significant decisions.

10. Advertising and Marketing Services

10.1 Google Ads Management

When applicable to the Client’s purchased services, BizFix may manage Google Ads campaigns.

Unless another rate has been agreed to in writing, BizFix charges a 20% management fee based on total Google Ads spend.

Clients are responsible for applicable advertising costs and timely payments necessary to keep campaigns active.

10.2 Advertising Vouchers

When an advertising voucher is included with a BizFix plan, the Client will receive the voucher amount specified by that plan.

Advertising expenses exceeding the included voucher or agreed advertising budget may require additional Client payment.

10.3 Advertising Platforms

BizFix may manage advertising through Google, Meta, LinkedIn, or other advertising platforms when included in the Client’s services.

Advertising performance is affected by numerous factors outside BizFix’s control. BizFix does not guarantee impressions, clicks, leads, customers, sales, revenue, or other specific advertising outcomes.

11. Data, Analytics and Account Information

11.1 Client-Managed Accounts

When BizFix manages or assists with a Client account, BizFix may access analytics, customer inquiries, lead information, website activity, campaign information, and other data reasonably necessary to perform its services.

11.2 Client Responsibility

The Client is responsible for ensuring that information and data supplied to BizFix have been collected and maintained in accordance with applicable laws, regulations, privacy requirements, and the Client’s own policies.

11.3 Leads and Tracking

When BizFix reports leads generated or tracked through its services, the term Lead may include trackable business calls, website form submissions, appointment or consultation requests, or other inquiries attributable to systems or campaigns managed by BizFix.

Tracking and attribution systems are not always exact, and BizFix does not guarantee that every lead or customer can be accurately attributed to a particular marketing source.

12. Email Lists and Marketing Communications

12.1 Client Authorization

When email marketing is included in a Client’s services, the Client authorizes BizFix to use Client-provided email lists as reasonably necessary to perform approved email marketing and communication services.

12.2 Client Responsibility

The Client is responsible for ensuring that email lists, contact information, and marketing activities comply with applicable privacy, consent, and marketing laws.

12.3 Protected Information

Clients should not provide BizFix with protected, confidential, regulated, or sensitive information unless it is necessary for the agreed services and appropriate safeguards have been established.

13. Contractors and Freelancers

BizFix may use employees, contractors, or freelancers to assist in delivering Client services.

Individuals given access to confidential Client information are expected to appropriately protect that information and use it only as necessary to perform authorized BizFix services.

Reasonable security measures will be used when handling Client information, and known security incidents involving Client information will be addressed in accordance with applicable requirements.

14. Cancellation and Termination

Clients may request cancellation of services in accordance with the cancellation requirements applicable to their plan.

Cancellation does not eliminate outstanding balances, late fees, advertising charges, third-party expenses, or other amounts incurred before the effective cancellation date.

BizFix may suspend or terminate services for nonpayment, misuse of services, unlawful activity, abusive conduct toward BizFix personnel, material violation of this Agreement, or other circumstances in which BizFix reasonably determines that the service relationship cannot continue.

15. Limitation of Results and Disclaimer

BizFix provides professional marketing, administrative, website, social media, advertising, and business-support services. However, business and marketing results depend on many circumstances outside BizFix’s control.

BizFix does not guarantee specific financial results, sales, revenue, leads, rankings, traffic, engagement, customer acquisition, or business growth.

Information, recommendations, analytics, reports, and strategies provided by BizFix are intended to support the Client’s decision-making. Clients remain responsible for their own financial, legal, operational, and business decisions.

16. Changes to This Agreement

BizFix may update this Service Agreement as its services, policies, technologies, or business practices change.

The most recent version of this Agreement will be made available through the BizFix website or other appropriate Client communication channels.

Where a change involves an increase in the price of an existing Client’s monthly plan, BizFix will provide the three-month advance notice described in Section 8.

Questions regarding this Service Agreement may be directed to support@bizfix.org.

Last Updated: September 2026